Terms and Conditions

Milanosoggiorno.it is a service offered by:

Movilidad Milan S.r.l.s

Luigi Rho 50

20821 Meda (MB)

VAT: 12643250967

Cap. Soc.: 2,000.00 € i.v.

REA: MB-2674847


Do you have more questions?

(+39) 351 96.15.655




Information on the processing of personal data

This information is provided to individuals in accordance with Articles 13-14 of GDPR 679/16 “European Data Protection Regulation.


Owner’s identity

The Data Controller of the data of natural persons is the company MOVILIDAD MILAN S.r.l.s, with registered office in Via Luigi Rho 50, 20821 Meda (MB), email address: milanosoggiorno@gmail.com


Browsing this site

The user voluntarily provides personal data by entering it into the respective forms sign up, create a new account, checkout as a guest and the contact form. The user has the possibility to browse the site without releasing any type of personal data.


Data source


Navigation data
The computer systems and software procedures used to operate the Site acquire, in the course of their normal operation, some personal data (called log files) whose transmission is implicit in the use of Internet communication protocols. This information is not collected to be associated with identified data subjects, but by its very nature could, through processing and association with data held by third parties, allow users to be identified. This category includes the IP addresses or domain names of the computers used by users connecting to the Site, the URI (Uniform Resource Identifier) notation addresses of the requested resources, the time of the request, the method used in submitting the request to the server, the size of the file obtained in response, the numerical code indicating the status of the response given by the server (successful, error, etc.) and other parameters related to the user’s operating system and computer environment. This data is used for the sole purpose of obtaining anonymous statistical information about the use of the Site and to check that it is working properly.


To ensure the operation of the Site and improve the service provided, cookies are used in the Site. Cookies are small text files that sites visited by the user send to the user’s terminal (usually to the browser), where they are stored and then transmitted back to the same sites the next time the same user visits. For more information and to learn about the cookies used on the Site, please refer to the Cookie Policy.


Personal data voluntarily provided by the data subject
Movilidad Milan S.r.l.s collects and will process Personal Data that you directly and knowingly provide through the Site when making a request via a Contact Form. Such data include, for example, first and last name, email address, telephone. Furthermore, the optional, explicit and voluntary sending of electronic mail through the Site and/or to the addresses indicated on the Site entails the subsequent acquisition of the sender’s address, which is necessary to respond to requests, as well as any other personal data included in the message sent.


Purpose of the treatment

Personal data are processed exclusively for the purpose of carrying out sales business activities. The legal basis for processing is the consent expressed by the data subject.


Data Recipients

Personal data processed by the Holder will not be disseminated, i.e., will not be made known to unspecified parties, in any possible form, including making them available or mere consultation. They may, on the other hand, be disclosed to the Owner’s workers and some external parties that collaborate with them. In particular, based on their roles and job duties, some workers have been legitimized to process personal data, within the limits of their competencies and in accordance with the instructions given to them by the Controller. They may be communicated to subjects entitled to access them by virtue of provisions of the law, regulations, community regulations.


Sign Up, Create a New Account and Checkout as a Guest

The information collected through the sign up, create a new account and checkout as a guest forms on our website is sent to our email: milanosoggiorno@gmail.com. The information is used and stored for the purpose of conducting commercial sales activities. The legal basis for processing is the consent expressed by the data subject.


Contact form

The information filled in through the contact form on our website is sent to our email: milanosoggiorno@gmail.com. Information is used and stored only to respond to requests and is not used for marketing purposes or shared with third parties.


Data transfer

The Data Controller does not transfer personal data to third countries or international organizations. However, it reserves the right to use cloud services; in which case, service providers will be selected from among those who provide adequate guarantees, as stipulated in Art. 46 GDPR 679/16.


Data Retention

Personal data will be processed and stored for the time strictly necessary for the realization of the purpose for which they were collected, in particular requests for information through the contact form for the time necessary to provide the requested information.


Rights of the data subject

With reference to art. 15 – right of access, 16 – right to rectification, 17 – right to erasure, 18 – right to restriction of processing, 20 – right to portability, 21 – right to object, 22 right to object to the automated decision-making process of the GDPR 679/16, the interested party exercises his/her rights by writing to the Data Controller at the address above, or by email to: milanosoggiorno@gmail.com, specifying the subject of your request, the right you intend to exercise and attaching a photocopy of an identity document certifying the legitimacy of the request.


Withdrawal of consent

With reference to Art. 6 of GDPR 679/16, the interested party may revoke any consent given at any time by writing by email to: milanosoggiorno@gmail.com



Terms and Conditions


1. Subject and content

The company “Movilidad Milan S.r.l.s” (hereinafter the “lender”) specializes in facilitating the rental of holiday homes or apartments, which are furnished housing units consisting of one or more rooms, equipped with toilets and an independent kitchen, managed as a commercial activity for rental to tourists during one or more seasons, with contracts valid for a maximum of 12 consecutive months.

The following general conditions, the descriptions of the properties contained on the website www.soggiornomilano.it (hereinafter the “website”), and the confirmation of the services requested by the customer, form an integral part of the reservation.

By signing a booking confirmation for the rental of a vacation home, the client acknowledges and accepts these terms and conditions on his or her own behalf and on behalf of the parties for whom he or she requests services.


2. Legislative sources

Short-term housing rental is regulated by the regulations of the Lombardy Region.


3. Validity of the Price List

Prices shown on the website are valid for the current year unless otherwise stated. Rates may change throughout the year, either downward or upward, in case of offers or holidays. In any case, the final price is the one set in the booking confirmation. No changes will be made to the price after the supplier has sent the booking confirmation to the customer.


4. Booking and payment process

The client after selecting the dates and number of guests, choosing the apartment or room on the website can:

Complete a non-binding reservation by entering the required data sent by email.
The provider receives the reservation request from the client via email, as soon as possible, informs him of the availability or unavailability of the chosen property for the requested period:

  • If the property is available, the supplier sends the customer a quote valid for 3 days. If the property is not available, the customer is informed that the reservation request cannot be accepted. At the same time, the provider can propose alternative dates or properties that the client can accept or reject.
  • A customer wishing to confirm a quotation should send written confirmation via email to the bidder within the aforementioned 3-day period, enclosing a copy of the bank transfer receipt for the down payment. If nothing is received within this period, the estimate is automatically cancelled.
  • The reservation is considered complete only upon receipt of the deposit payment from the customer.
  • Upon confirmation of the quote, the customer must pay the supplier a deposit of 30% of the total amount of the reservation.
  • No later than 20 days before the date of arrival at the facility, the customer is required to make the balance payment to the supplier by bank transfer and send a copy of the transaction receipt via email. Failure to pay the balance by the deadline will result in the cancellation of the reservation and the customer will not be entitled to use the booked services.

Pursuant to Article 32(2), Code. Tur. (Tourism Code), in the case of contracts concluded at a distance or off-premises (as respectively defined by Articles 50 and 45 of Legislative Decree 206/2005), the provider reserves the right to notify the customer in writing of the exclusion of the right of withdrawal service provided by Articles 64 et seq. of Legislative Decree. 206/2005.


5. Additional Costs

Tourist tax to be paid upon arrival at the facility: € 4.50 per person per night (excluding minors, residents and patients) + information exemption for the city of Milan. Corresponding security deposit (depending on the type of accommodation and length of stay), which will be returned upon departure if no damage has occurred. Registration of the contract if the stay exceeds 28 nights.

Electricity, water, gas, internet, garbage disposal and condo fees are included in the rate for stays of less than 28 nights. For leases with registration requirements, water, electricity and gas consumption will be charged according to consumption, depending on the type of property.


6. Security deposit

The purpose of the security deposit is to instill in the guest a sense of responsibility throughout their stay, ensuring that they take good care of the rented premises. The amount of the security deposit may vary by property and by length of stay. It is specified both in the booking confirmation and on the facility’s website on the description page.
Unless specific payment terms and deadlines are indicated for the security deposit, the general rule of payment upon arrival, check-in and handover of keys, and refund upon departure upon verification that no damage has been done to the property will apply.
Since this is a refundable deposit, cash payment is preferred.


7. Check-in and Check-out

Check-in (except in the case of self check-in that can be carried out independently with the numeric keypad) is by appointment, between 15:00 and 18:00. We will welcome you, provide you with information about the booked facility and the area, and show you everything you need to know. Check-out is arranged by 11:00 a.m. unless otherwise arranged.
In the event that damages in excess of the amount of the security deposit deposited are found during check-out (removal of the customer from the facility), the customer is required to pay the difference on site.


8. Change or cancellation of reservation by the supplier

The supplier reserves the right to unilaterally change these general conditions, except for price (e.g., payment terms, cancellation penalties, etc.). Communication will be made clearly and precisely to the customer by email.
If, due to unforeseen circumstances, the provider is unable to provide the requested service to the client after confirmation and payment, but before the expected date of arrival at the booked facility, the provider may propose an alternative solution that the client may accept or reject. In case of non-acceptance, the customer is entitled to a refund of the amount paid so far without any additional penalty imposed by the supplier.
The supplier may cancel a reservation if the customer has failed to meet the payment terms specified in Article 5 regarding the deposit and balance.


9. Customer’s right of withdrawal

It’s specified that:

  • The following penalties, calculated as a percentage of the total reservation amount, apply to customers who wish to cancel a reservation for any reason:
    – Cancellation up to 21 days before the start of the stay: penalty of 30%, i.e., the deposit paid at the time of confirmation will not be returned.
    – Cancellation after payment of the balance, i.e. 20 to 8 days before the start of the stay: 50% penalty.
    – Cancellation within 7 days before the beginning of the stay: 80% penalty.
  • Failure to check in (no-show) on the scheduled start date of stay: 100% penalty, and the customer is not entitled to any refund.
    In the event of unavoidable and extraordinary circumstances occurring at the destination (such as earthquakes, tsunamis, floods, etc.) that significantly affect the provision of the service or transportation to the destination, the customer has the right to cancel the reservation prior to the day of arrival at the facility without incurring cancellation penalties and to receive a full refund of the amount paid. Alternatively, the customer may choose an alternative solution in a different area or on different dates in agreement with the provider, but is not entitled to additional compensation.
  • In the event of unavoidable and extraordinary circumstances, the provider may terminate the contract at any time, as long as it is within the expected date of the client’s arrival at the facility, and offer a full refund of what has been paid up to that time. The provider is not obligated to provide additional compensation as long as the customer is informed in advance.
    The supplier can make use of the clause on online purchases, for which the right of withdrawal is excluded, as it falls under the category of “distance contracts” under Art. 45 com 1 lett. g) and Art. 47 co 1 lett. g of the Consumer Code, which regulates and lists the cases of exclusion.


10. Disputes and Complaints

Regarding disputes and complaints:

  • The customer, in compliance with the obligations of fairness and good faith under Articles 1175 and 1375 cc, must promptly inform the supplier in case of any non-compliance found during the stay at the booked facility.
  • If any of the tourist services differs from what was agreed upon, the supplier will remedy the situation directly or through its representative, unless this is impossible or excessively burdensome, taking into account the extent of non-performance and the value of the tourist concerned Services. If the issue cannot be resolved, the customer is entitled to a price reduction to be agreed upon by the parties.
  • Subject to the above exceptions, if the supplier or the supplier’s representative fails to remedy the nonconformity problem within the agreed period of time, the customer may rectify the problem himself and claim reimbursement of the expenses incurred directly from the supplier, subject to prior notice and agreement between the parties.


11. Substitutions

It’s specified that:

  • The customer, upon prior notice to be given to the provider no later than 7 days before the start of the service, may assign his or her reservation to another person who meets all the conditions for the use of the service.
  • The transferor and the transferee of the tourist service shall be jointly and severally liable for the payment of the remaining price and the security deposit, as well as any administrative and management fees arising from such transfer, which the lender may apply upon notification by email.


12. Liability regime

The lender acts solely as an intermediary between the property owner and the client and is therefore only responsible for the obligations arising from his or her capacity as an intermediary and for the performance of the mandate entrusted to him or her by the client, as specifically provided for in Article 50 of the Tourism Code.
The provider disclaims any responsibility to the customer for minor discrepancies that may be found upon arrival at the facility, compared to what is described on the site.


13. Duty of Assistance

The provider is obliged to provide appropriate assistance to customers in need, especially by providing relevant information related to health services, local authorities, utilities, etc.
The provider may charge a reasonable fee for such assistance if the problem is caused by the customer, limited to the actual expenses incurred.


14. Applicable law and jurisdiction

These conditions are governed by Italian law. Any dispute concerning the validity, effectiveness, interpretation and execution of these conditions will be the exclusive jurisdiction of the Court of Monza and Brianza.